Hear from Our Customers
When your pool is running the way it should, you stop dreading it. No green water on a Saturday morning. No scrambling for chemicals before company shows up. No wondering whether that slow drip is something serious or just condensation. You just use it which is the whole point.
McRae-Helena’s summers push well into the 90s, and the pine forests and mixed hardwoods around the area generate heavy pollen loads every spring. That combination hits pool chemistry harder than most homeowners expect. Chlorine burns off faster in the heat, pollen clogs filters quickly, and a pool that looked fine on Monday can turn on you by Thursday. Consistent professional maintenance catches those shifts before they become problems.
There’s also the ground to think about. The Little Ocmulgee River corridor runs right through this county, and the sandy loam soils near creek and river systems can mask slow leaks for months. A leak that goes undetected doesn’t just waste water it quietly undermines the ground around your pool shell. Catching it early with professional leak detection is a fraction of what it costs to fix the structural damage later.
We’re based in Douglas, Georgia about 45 miles southeast of McRae-Helena down US-341. That’s the same highway corridor you’d take to Hazlehurst or toward the coast. We’re not a distant company trying to break into a new market. We’re a South Georgia pool company that knows South Georgia conditions the soils around McRae-Helena and Telfair County, the climate, the permitting process, and what it actually takes to build and maintain a pool in this region.
We launched in 2014, but our founder brought over 30 years of hands-on experience in concrete, plumbing, and pool construction before the doors ever opened. That background matters because it means when something goes wrong with your pool or when something looks like it might you’re dealing with someone who has seen it before and knows what to do about it.
Licensed, insured, and family-owned. Every job gets treated like it’s going in someone’s own backyard.
It starts with a conversation. You tell us what you’re seeing or what you’re not seeing, like water that keeps dropping and we figure out together whether this is a quick fix, a maintenance issue, or something that needs a closer look. No pressure, no diagnostic fees before we even show up.
From there, we schedule a visit and assess the pool in person. For weekly maintenance, that means water chemistry testing, equipment inspection, filter checks, and a record of everything we found and adjusted. For repairs whether it’s a pump, a heater, a liner, or a suspected leak we diagnose the root cause, not just the visible symptom. We tell you what’s wrong, what it’ll take to fix it, and what it costs before we do anything.
If your project involves new construction or significant renovation, we handle the full permit process with Telfair County boundary surveys, pre-construction inspections, structural and electrical approvals. Georgia requires permits for all residential pool work, and skipping steps in that process creates delays and failed inspections that nobody wants. We’ve done this enough times in South Georgia to know exactly how to move it forward without surprises.
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Pool equipment repair covers the full range pumps, filters, motors, heaters, and anything else that keeps your pool running. When a component fails, we look at the whole system, not just the broken part, because one failing piece usually tells a story about what else is under stress. We use new, warrantied parts and explain what we replaced and why.
Weekly pool maintenance is built around McRae-Helena’s specific conditions heavy spring pollen, long hot summers, and the occasional winter cold snap that can damage unprotected equipment if you’re not watching. Every visit includes water chemistry testing and adjustment, equipment inspection, and a written record of what was done. You’ll always know what happened at your pool and why.
Leak detection, pool liner replacement, and heater installation round out what we offer. Liner replacement for an inground pool typically runs $1,200 to $7,800 depending on size and shape and the difference between a liner that lasts and one that wrinkles in six months comes down almost entirely to how carefully it’s measured and installed. Pool heaters last 8 to 12 years with proper installation and maintenance, or 3 to 5 years without it. In a climate where your swimming season can run from April through October, that gap matters. We install to manufacturer specs correct gas line sizing, proper electrical connections, full startup procedures because an improperly installed heater doesn’t just fail early, it can fail unsafely.
For most pools in McRae-Helena, weekly service is the right answer and the reason is the climate. Summers here are long and consistently hot, with temperatures regularly hitting the low 90s from June through September. That kind of sustained heat accelerates chlorine consumption faster than most pool owners expect, and the pine and hardwood tree cover around much of the residential landscape here means heavy pollen loads every spring that clog filters and throw off water chemistry quickly.
A pool that looks fine on Monday can develop an algae problem by the end of the week if the chemistry isn’t being actively managed. Bi-weekly service works for some pools particularly those with good shade coverage and lower bather load but for most McRae-Helena homeowners who are actually using their pool through the summer, weekly visits are what keep problems from compounding. The cost of consistent maintenance is a fraction of what algae remediation or a neglected equipment failure runs.
The most common sign is water loss that doesn’t add up. Every pool loses some water to evaporation typically around a quarter inch per day in hot weather but if you’re consistently losing more than that, or if your water level is dropping noticeably between visits, a leak is the likely explanation. Other signs include wet or soft ground around the pool shell, a pump that’s working harder than usual, or chemical use that’s suddenly higher than normal.
We use pressure testing and other diagnostic methods to isolate exactly where the loss is occurring whether it’s in the shell, the plumbing lines, or the equipment pad. In Telfair County, the sandy loam soils near river and creek corridors like Sugar Creek can absorb leaked water quickly, which means a slow leak can go undetected for a long time before you notice obvious ground saturation. Finding it early before it undermines the soil structure around your pool is significantly less expensive than addressing the structural consequences later.
For an inground pool, liner replacement typically runs between $1,200 and $7,800. The range is that wide because the price depends on several factors: the size and shape of your pool, the liner material and thickness you choose, and the condition of the pool floor and walls underneath the existing liner. If there’s damage to the substrate cracks, uneven surfaces, or deterioration that needs to be addressed before the new liner goes in, which adds to the total.
What matters as much as the liner itself is the installation. A liner that’s improperly measured or carelessly set will wrinkle within months, wear unevenly, and void the manufacturer’s warranty. We measure precisely, set the liner correctly, and don’t cut corners on the process because we’ve seen what happens when someone else does. If your pool is showing visible liner damage tears, significant fading, persistent wrinkles, or water loss that pressure testing has traced to the liner replacement is almost always the right call rather than patching.
For most McRae-Helena homeowners, yes and the math is straightforward. The swimming season here runs roughly April through October without a heater. With one, you can comfortably extend that in both directions, getting into the pool in March and staying in it through November on most years. That’s a meaningful difference in how much use you actually get out of a pool you’ve already invested in.
The cost of heater installation equipment plus labor typically falls between $1,600 and $5,200 depending on the type of heater and the specifics of your setup. Gas heaters heat water faster and work well in Georgia’s climate. Heat pumps are more energy-efficient for sustained use. We’ll walk you through which makes more sense for your pool size and how you use it. The key thing to know is that a properly installed heater, maintained professionally, lasts 8 to 12 years. One that’s installed incorrectly or neglected typically lasts 3 to 5. The installation cost is the same either way the difference is whether it’s done right.
Yes and for new construction or significant renovation, this is one of the more important things to get right. Georgia requires permits for all residential pool construction, and the process involves multiple steps: a pre-construction inspection before excavation begins, a structural inspection before concrete is poured, and an electrical inspection to verify code-compliant bonding and wiring. Telfair County’s building and planning department administers local permits, and Georgia requires a valid residential contractor license for pool work exceeding $2,500.
We handle the full permit coordination process from the initial boundary survey through county office submissions and final inspection sign-offs. For homeowners who haven’t been through this before, the process can feel complicated, and a missed step or incorrect submission can add weeks of delay to a project. We’ve navigated this process enough times in South Georgia counties to know what each step requires and how to keep things moving. You don’t need to manage the paperwork that’s our job.
It’s a fair question. Register’s Pool Supplies on East Avenue is a good local source for chemicals and accessories but they’re a supply store, not a service company. For actual pool service, repair, leak detection, liner replacement, or heater installation, the options in Telfair County are limited, and most of what shows up in a search is either a national franchise or a regional company with no real familiarity with this area.
We’re about 45 miles down US-341 a straight shot on the same highway McRae-Helena residents already use regularly. More importantly, we know South Georgia. We know how the soils in the Ocmulgee River corridor behave around pool shells. We know what Georgia’s pollen season does to filtration. We know the Telfair County permit process. That regional knowledge isn’t something a franchise technician who trained in another state brings to your backyard. We’ve been doing this work in this environment for decades, and that experience shows up in how we diagnose problems, how we build, and how we maintain.
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